FAQ
Got questions?
Everything you need to know about your travel data eSIM.
What is VGO eSIM?
A digital SIM that gives you mobile data while travelling, without a physical SIM card.
Does the eSIM support phone calls?
No. VGO plans provide mobile data only and do not include regular phone calls or SMS. You can use apps that work over the internet.
Is my phone compatible with eSIM?
It depends on your device and model. Make sure your phone supports eSIM and is not carrier-locked before purchasing.
How do I receive and activate my eSIM?
Your eSIM details and installation instructions are delivered digitally after purchase. Follow the instructions to install it and check your data plan's activation requirements.
When should I activate my data plan?
Validity starts according to the specific plan. Check your plan details and follow the activation instructions supplied with your eSIM.
Can I use WhatsApp and other online apps?
Yes. You can use WhatsApp and other internet-based apps, subject to data availability and coverage. The eSIM provides data only and does not include a phone number for regular calls.
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