VGO eSIM — Terms and Conditions

Last Updated: September 29, 2026

1. Introduction and Acceptance of Terms

Welcome to VGO eSIM. By accessing or using our platform, browsing our website, or purchasing any of our services or plans, you acknowledge that you have read, understood, and agreed to these Terms and Conditions and agree to comply with all applicable laws and regulations.

VGO eSIM provides electronic SIM (eSIM) services and mobile data plans for travelers around the world.

VGO reserves the right to update or modify these Terms and Conditions from time to time. The updated version will be published on our platform with a revised update date. Your continued use of our services after any changes are published constitutes acceptance of the updated terms, subject to any applicable legal notice or consent requirements.

2. Services Provided

VGO offers mobile data plans through electronic SIM cards (eSIMs), allowing customers to connect to available mobile networks in the countries and regions covered by each plan.

Coverage, internet speed, data allowance, and validity periods vary depending on the selected plan, destination, and local network operator.

Our services are provided in cooperation with third-party telecommunications operators and service providers. VGO does not guarantee uninterrupted coverage, a specific internet speed, or continuous connectivity in every location or at all times, as service may be affected by factors beyond our control, including local network coverage, congestion, geographical conditions, and maintenance.

Details of each plan, including supported destinations, data allowance, validity period, and any applicable usage restrictions, are displayed on the relevant product page or during checkout. These details form part of these Terms and Conditions.

3. Device Compatibility and Usage Requirements

Before purchasing any plan, customers are responsible for ensuring that their device:

• Supports eSIM technology.

• Is not carrier-locked in a way that prevents the use of third-party eSIM services.

• Is compatible with the mobile networks and destinations covered by the selected plan.

• Has an internet connection available when required to download and install the eSIM.

Customers are responsible for checking device compatibility before making a purchase. VGO is not responsible for a customer's inability to use a plan due to an incompatible or locked device or device settings that prevent connectivity, subject to applicable consumer protection laws.

4. Purchases and Payments

Full payment must be made in advance before eSIM activation details are issued or the service begins.

Customers must carefully review their order details before completing a purchase, including:

• The country or countries covered by the plan.

• The data allowance and validity period.

• The plan price and displayed currency.

• Device compatibility with eSIM services.

Payments are processed through the payment methods available on our platform. VGO is not responsible for errors resulting from incorrect information entered by the customer or the selection of an unsuitable plan, subject to the customer's statutory rights.

VGO reserves the right to cancel orders where there is a legitimate reason to suspect a material pricing error, fraud, or misuse of payment methods, in accordance with applicable laws.

5. eSIM Activation and Plan Validity

After a successful purchase, customers may receive a QR code or activation instructions through the platform, email, or another contact method provided during checkout.

Customers are responsible for following the installation and activation instructions for their selected plan. The start of the validity period may vary from one plan to another. Customers should review the product details and activation instructions carefully.

Some plans begin their validity period when the eSIM is installed, while others may begin when the eSIM connects to a supported network in the destination country, depending on the plan and provider's terms.

VGO eSIM plans are intended for use in accordance with the details of the purchased plan. Plans may not be resold, transferred to another person, or reused after expiration unless the plan details expressly allow otherwise.

Customers must keep their activation codes and eSIM details secure and must not share them with unauthorized individuals. Customers are responsible for any use resulting from sharing or exposing their activation details.

6. Daily Data Allowance and Fair Usage Policy

VGO plans are subject to the data allowances and usage conditions stated on each product page. For plans that include a daily data allowance, the allowance is renewed according to the plan's specified 24-hour cycle.

Daily Renewal: For daily data plans, the specified data allowance resets every 24 hours according to the plan's renewal cycle. This does not necessarily mean that the allowance resets at midnight local time. Customers should refer to their plan details for the applicable renewal time and cycle.

Fair Usage Policy: Certain plans may be subject to a Fair Usage Policy imposed by the mobile network operator or service provider to maintain network quality and distribute network resources fairly. This policy may include temporary speed reductions when unusually high data usage levels are exceeded or when significant amounts of data are consumed within a specified period, in accordance with the operator's terms.

If a speed reduction is applied, normal speeds may resume when the next data cycle begins or the daily allowance renews, depending on the plan and the operator's policy. Actual speeds may also vary based on network coverage, congestion, and the customer's device.

Describing a plan as "Unlimited" does not guarantee a fixed internet speed or unrestricted use without any Fair Usage Policy, unless the plan details expressly state otherwise.

7. Refunds and Cancellations

Due to the digital nature of eSIM services, cancellation or refunds may not be possible once activation details have been issued or the service has started.

Customers may request cancellation or a refund before the service begins or activation details are issued, subject to the order terms and applicable laws.

After activation details have been issued or the eSIM has been used, refunds may not be available in the following circumstances:

• The customer no longer wishes to use the purchased plan.

• The customer selected an unsuitable country or plan.

• The customer's device is incompatible with eSIM technology.

• The customer did not follow the installation or activation instructions.

• The plan has expired or its allocated data has been consumed.

If a customer experiences a verified technical issue attributable to VGO or its service provider that prevents the use of the purchased plan, the customer may contact our support team for an assessment. Depending on the nature of the issue and applicable consumer rights, an appropriate resolution may include reactivation, a replacement plan, or a refund.

Nothing in this policy limits any refund, cancellation, or compensation rights granted to customers under applicable law.

8. Customer Responsibilities

Customers agree to use VGO services only for lawful purposes and to comply with the laws and regulations applicable in Saudi Arabia and in any country where the service is used.

Customers must not:

• Use the service for illegal, fraudulent, or unauthorized activities.

• Attempt to hack, disrupt, or tamper with the platform or its systems.

• Resell plans or redistribute activation details without authorization.

• Use the service in a way that negatively affects mobile networks, disrupts their operation, or harms other users.

• Circumvent data allowances, usage restrictions, or activation systems.

• Use unauthorized automated tools or software to access the platform or its services.

Customers are responsible for protecting their account credentials and activation details and for activities carried out through their accounts, except where the activity results from a security failure for which VGO is legally responsible.

9. Service Availability and Interruptions

VGO makes reasonable efforts to maintain the availability of its services but does not guarantee that the services will be uninterrupted, error-free, or free from delays.

Services may be affected by:

• Maintenance or technical updates.

• Outages or interruptions in local telecommunications networks.

• Poor network coverage or congestion.

• Weather or geographical conditions.

• Restrictions imposed by network operators or relevant authorities.

• Force majeure events, including natural disasters, wars, or widespread telecommunications outages.

VGO is not responsible for interruptions beyond its reasonable control, subject to any obligations and customer rights under applicable laws.

10. Pricing and Service Modifications

VGO reserves the right to update plan prices, modify offers and services, or discontinue specific plans in the future due to operational requirements, market changes, or provider availability.

Such changes will not affect orders that have already been confirmed and paid for, unless required by applicable law or exceptional circumstances.

All applicable prices and charges will be displayed before the customer completes the purchase.

11. Privacy and Data Protection

VGO respects customer privacy and is committed to handling personal information in accordance with its Privacy Policy and applicable laws.

We may collect and process information necessary to fulfill orders, activate eSIMs, provide technical support, process payments, and comply with legal requirements.

Certain information may be shared with payment processors, telecommunications operators, and technical service providers to the extent necessary to deliver services, process transactions, or comply with legal obligations.

For more information about the data we collect, how it is used and retained, and customers' rights regarding their personal information, please refer to the Privacy Policy published on our platform.

12. Intellectual Property

All intellectual property rights relating to the VGO platform, including its trade name, logo, designs, text, images, marketing materials, software, and content, are owned by or licensed to VGO unless otherwise stated.

No part of the platform or its content may be copied, republished, distributed, modified, or commercially exploited without prior written permission from the relevant rights holder.

Reverse engineering or attempting to gain unauthorized access to the platform's systems or software is prohibited, except to the extent permitted by applicable law.

13. Limitation of Liability

Telecommunications services are delivered through third-party networks and providers, and connection quality may vary depending on technical and operational conditions. VGO does not guarantee a specific internet speed, continuous coverage, or uninterrupted service unless expressly stated in the plan details or required by applicable law.

To the extent permitted by applicable law, VGO is not responsible for losses or damages resulting from misuse of the service, device incompatibility, external network outages, or circumstances beyond its reasonable control.

Nothing in this section excludes or limits liability that cannot legally be excluded or limited, or restricts any statutory rights available to customers.

14. Suspension or Termination of Services

VGO may suspend or terminate access to the platform or any service for legitimate reasons, including suspected fraud, misuse, violation of these Terms and Conditions, or legal or security requirements.

Where appropriate and permitted by law, customers will be informed of the reason for suspension or termination and given an opportunity to resolve the issue or submit an objection.

Suspension or termination does not affect rights or obligations that arose before the suspension or termination, including any applicable statutory refund or compensation rights.

15. Force Majeure

VGO is not responsible for delays or failures in performing its obligations where they result from circumstances beyond its reasonable control that could not reasonably have been anticipated or avoided.

Such circumstances may include natural disasters, wars, epidemics, public disturbances, widespread telecommunications outages, and emergency government measures.

VGO will take reasonable steps to address such circumstances and minimize their impact, subject to its legal obligations and customers' statutory rights.

16. Complaints and Dispute Resolution

If customers experience an issue relating to a purchase, activation, connectivity, or any VGO service, they may contact our customer support team through the contact channels provided on the platform.

We aim to address complaints and resolve disputes amicably within a reasonable period.

If an amicable resolution cannot be reached, the dispute may be referred to the competent judicial authorities in the Kingdom of Saudi Arabia in accordance with applicable laws.

Nothing in this section limits a customer's right to file a complaint with the relevant regulatory authorities or use any other legal remedy available to them.

17. Relationship Between VGO and Customers

The use of the platform or purchase of its services does not create an employment, partnership, agency, or legal representation relationship between the customer and VGO.

No person may claim to represent or act on behalf of VGO without express written authorization.

18. Governing Language

The Arabic version of these Terms and Conditions is the governing version in the event of any discrepancy between the Arabic text and any translated version, unless otherwise required by applicable law.

19. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable under applicable law, the remaining provisions will remain in effect to the extent permitted by law.

VGO's failure to exercise or enforce any right under these Terms and Conditions does not constitute a waiver of that right.

These Terms and Conditions, together with the plan details, Privacy Policy, and any other policies expressly referenced herein, constitute the terms governing the use of VGO services.

20. Contact Us

For questions, complaints, or assistance regarding these Terms and Conditions or VGO services, please contact us through the customer support channels listed on our platform.

VGO eSIM — Your World, Connected.